SOC 2 Pitfalls: Could Your Customer Data Be a Lawsuit Waiting to Happen?

14 February 2025

If your organisation uses IBM Power Systems running AIX or IBMi and relies on a Third Party Maintenance (TPM) or managed services/cloud provider without legal access to IBM’s microcode and firmware updates, your SOC 2 compliance could be at risk. SOC 2 emphasises system security, availability, and process integrity—all of which depend on secure and up-to-date hardware.

Key Risks to SOC 2 Compliance

Security Risks (Security Principle):

  • Unpatched vulnerabilities in firmware increase the risk of unauthorised access or attacks, violating SOC 2’s security requirements.

System Downtime (Availability Principle):

  • Hardware vulnerabilities can lead to outages or degraded performance, impacting system availability.

Ineffective Incident Response:

  • Without microcode updates, incident resolution becomes slower and less effective, threatening SOC 2 compliance.

Third-Party Oversight Challenges:

  • TPMs or cloud providers without firmware access introduce unmanaged third-party risks, failing SOC 2’s vendor management standards.

The Solution: IBM Support via Baby Blue IT Consulting

Partner with Baby Blue IT Consulting to transition maintenance back to IBM and gain access to essential firmware updates, ensuring SOC 2 compliance.

Benefits of Choosing Baby Blue IT Consulting:

  • Proactive Security: IBM’s updates close hardware vulnerabilities, strengthening system security.
  • Firmware Level Assessment and Updates: Our team conducts a thorough review of your current firmware levels, identifies outdated components, and updates them to the most recent versions.
  • Improved Availability: Reliable hardware updates ensure system uptime and performance.
  • Enhanced Incident Response: IBM’s support accelerates recovery from hardware-related incidents.
  • Vendor Risk Mitigation: Transitioning to IBM eliminates unmanaged third-party risks.

By making the switch with Baby Blue IT Consulting, you can maintain trust with your clients, ensure SOC 2 compliance, and protect your organisation’s reputation.

About the Author

Chris Smith

Chris Smith is a sales leader and consultant with over 30 years of experience in IT managed services. With a background in IBM hardware maintenance, he transitioned from field engineer to sales and marketing director, creating the foundations for Blue Chip Cloud, which became the largest IBM Power Cloud globally at the time. Chris played a key role in the 2021 sale of Blue Chip and grew managed services revenue by 50%. He’s passionate about building customer relationships and has implemented Gap Selling by Keenan to drive sales performance. Now, Chris helps managed service providers and third-party maintenance businesses with growth planning and operational improvement.

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