IBM Software Maintenance

IBM Software Maintenance

IBM Software Maintenance (SWMA) is designed for customers running AIX or IBM i operating systems, offering comprehensive support and upgrade protection. This includes access to new OS versions, technology levels (TLs), patches, and the latest security updates for the operating system and associated products.

With IBM Software Maintenance, customers benefit from genuine IBM technical support, including Level 1, Level 2, and Level 3 assistance. IBM remains the only provider authorised to update and modify its software code, delivering enhancements and fixes throughout the lifecycle of your machines.

Whilst IBM’s standard support typically covers N-1 versions, their Software Extension services extend support to older versions of AIX and IBM i operating systems. This ensures continued access to IBM’s technical experts, protecting your investment in the technology and providing critical support for businesses unable to upgrade their OS immediately.

Third-Party Software Maintenance (TPSM)

When technologies age beyond the scope of IBM’s support—including when Software Extension is no longer available—Baby Blue offers an alternative solution: Third-Party Software Maintenance (TPSM) for AIX and IBM i.

TPSM connects customers with independent technical experts, including IBM Champions and IBM-certified professionals, capable of supporting both older and newer OS versions. Whilst TPSM does not include IBM’s upgrade protection, we recommend securing entitlement and downloading available OS versions, security updates, and TLs whilst your IBM SWMA contract is still active.

At Baby Blue, we stand out by partnering with world-renowned AIX and IBM i technical experts. Unlike other providers that rely solely on in-house staff, our access to a global network of specialists ensures unmatched support and expertise for our customers.

Please contact us at info@babyblueitconsulting.com or Telephone: +44(0)1234 412320

IBM Software Maintenance

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